You likely already research the car you want to buy online, but what about purchasing it online too" Instead of going to a dealership, you can research the vehicle you want, then buy it via your laptop smartphone at the same time" That may be the way of the future, according to one study.

Motus, a workforce solutions company, has released its latest report titled A Shift in Service Delivery: On-Demand Services Shape 2021, which examines how “digital retail channels” are gaining traction in the automotive industry following COVID-19. According to the report, 80 percent of consumers now prefer hybrid or online shopping when either purchasing, maintaining, or insuring their vehicles. Furthermore, the Motus report notes that consumers believe they save both time and money with online shopping compared to in-person experiences.  
Shifting Mindsets Towards Retail

According to the report, as consumers shift their shopping mindset from brick and mortar to digital options, the market will continue to see waves in how on-demand services are delivered. In its report, Motus cites how online purchases grew 24 percent globally in 2020, while in-store sales dropped by seven percent. The Motus report also concludes that online shopping will still be a preferred method for many, despite mask mandates having mostly lifted nationwide. According to the report, an estimated 17 percent of goods will be bought online in 2021, nearly doubling from 2016.

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