Kian, the AI-Powered Bot, Is Here to Tell You All about Kias
Would you want to glean information from an artificially intelligent bot online as you mull your next car purchase" Apparently, plenty of people have done so: Kia said its NiroBot has helped broker the sales of more than 22,000 Niro crossovers. So successful is this Niro-specific bot that Kia has launched a brand-wide AI-powered shopping assistant named Kian.
Kian lives on Facebook Messenger, where it can be asked about things such as the fuel economy of the Sorento or the price of the Optima. The AI bot soon will also be on the company’s website. If you don’t like Kian, the bot can quickly link you to Kia’s Consumer Affairs division or to a live human representative. The human may not have the same wealth of immediately available data as Kian does, however. “Kian provides a mobile-first shopping experience that feels like a conversation with a human automotive expert, only smarter, because it instantly analyzes millions of vehicle data points, aggregated and organized in a data stack, that acts as Kian’s brain,” Kia said in a release. We asked Kian several questions, and its answers appear below:
It didn’t always give us a straight answer, though:
But Kian has been programmed to get smarter. “As more shoppers use the system, it learns to anticipate questions, provides more specific answers, and gets smarter over time,” according to Martin Schmitt, CEO of CarLabs, which helped develop Kian.
Automakers are putti...
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