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Right, so Ford has this new parts delivery service called Hot Shot that aims to get parts to repair shops and customers really fast. But don’t car companies and second tier parts suppliers already do this" I thought they already did, but I could be wrong.
As both my loyal readers know, I’ve got this friend Carl who runs a repair shop in Seattle. I have spent a lot of time hanging out at his shop. I mean a lot. He’s a great guy, and even though my cars don’t need that much work, I’m always up for swinging by to say hello and see how he’s doing.
Day’s Work
More often then not, he’s turning a wrench, talking things over with the two other mechanics – Brian and Jerry – on the phone keeping the schedule full, and in the front office dealing with customers (this involves everything from happily getting a bill paid to painfully explaining simple mechanical principles like, “no, just cause I changed your wiper blades last month, that has nothing to do with that grinding noise coming from your transmission” (and no, I am not making that up)). Or, as is the case with our story today, dealing with parts deliveries.
Usually, parts, by way of a dealer’s parts department show up three to four times a day – first thing in the morning, some time around lunch or some time in the late afternoon. In addition to the constant stream of customers comin...